with Relationship Speaker/Author/Coach...
12 Ways to Get 10 Times the Value of Calls From A Coach
W. Bradford Swift, Guest Author
1. Create the "Coaching Experience" - Think carefully about what you want to cover before the call begins. Most coaching calls
are brief, 15-45 minutes, and coaching isn't cheap, so make every minute count. Ask yourself the question, "If I could cover just one
thing on the call today and have it be worth the entire month's coaching fee, what would it be?" Another powerful part of creating the
coaching experience means taking a few extra minutes before the call to mentally prepare yourself, rather than 'jamming' the call into
an already overly full day.
For example, when I book a call with my coach, Michele Lisenbury, I write down the time of the call in my
calendar then I book in an additional 15 to 30 minutes for prep time. This way I assure myself that I will be ready to reap the benefits
from Michele's wisdom. I may take a short walk during this prep time. I may look over my prep form, whatever. I make sure that I take
the time to 'shift gears' from my usually busy day. It pays off in big dividends.
2. Start With a Full Plate - Working off the question above, make a list, not of one thing, but of 5-10 things that would
be important and valuable. Have more on your plate than you think you can possibly go over, then go for getting them all addressed.
Of course, you don't want to be slipshod about it. Some matters take longer than others, so don't get upset if you only cover 1-2
items, just make sure they are important ones.
3. First Things First: One way to see to it that your call is well worth the time and money, is to prioritize what you want
to go over. Coaching calls are not the place to save the best for last. Put the most important item at the top of your list. That way,
even if that's the only item that gets handled, the call will have been well worthwhile.
4. Make Clear Requests - Once you have your list and the priority, write down what requests for coaching you have in one
or two short, clear statements. For example, let's say that your number one item to cover is, "How can I make my business more
profitable in the next 60 days?" That right there is a good start in requesting coaching. You might take it one step further by
asking yourself, "How do I want my coach to support me in this?" Do you want to brainstorm some new ideas, run some ideas you
already have by him/her, get some resource information from your coach, etc?
5. Cut the Chat - Keep the "chitchat" to a minimum. In one sense I hate including this step because I love to "hang out"
with my clients and I enjoy chatting with my own coach, but not if it takes up half the call. That's not really what I'm paying her
for. Now, if that's your style and that's what you're paying your coach for, that's fine, just realize it may be a costlier
friendship than it needs to be. Chat with friends who aren't charging you to talk to them. Get down to business with your coach.
6.Turn the Tables - Turn the tables on your coach by asking questions and making requests. Two common and effective
coaching techniques is to ask clients pithy questions that can uncover or reveal important insights or pearls of wisdom, and to
make unreasonable requests of a client. Well, these same techniques can work well in reverse. I recently asked my coach what
specific actions could she see me taking to develop my "capillary marketing system" and she sent me a ton of information on
what to work on, all from one simple question. In this way, she's earning her keep, after the call as well as during the call.
7. Front Load the Details - Handle as much of the preliminary or background information as possible before the call. I
find one of the highest time drains is a client who feels the need to tell me all the history about something before we can get
to work on what their request is. While some background is needed, most of it can be handled before the call.
One of the greatest value-leveraging devices my coach introduced to me and that I quickly incorporated into my practice is the Prep Form. I fill out
the prep form a few hours prior to our call and e-mail it to her so she has the necessary background information before we ever
say a word. In this way we start the call already running rather than warming up. Filling out the prep form also helps me become
more focused. It's a great structure for planning the call.
8. Debrief Yourself - A second form that is also valuable is the Review Form which is sent to your coach a day or so
after the call. The review form helps me debrief the call by helping me realize what I got out of the call, as well as helping
me see what we didn't cover that we can address in the next call.
9. Be 100% Responsible - Take full responsibility for the coaching. This one is so important it probably should be
higher in the listing. Don't hire a coach to do your work for you. Don't expect him or her to 'do coaching' on you. Coaching
is a partnership that empowers you to make a difference in your own life! A healthy approach to coaching is to consider yourself
100% responsible for how the relationship goes and what value you get out of each call. At the other end of the spectrum,
I recommend coaches take the same view, that they are 100% responsible for the relationship as well. In this way you have a
200% responsible partnership which is an awesome experience.
10. Know What Works and Tell Your Coach - Give regular feedback to your coach so he/she knows what works and what
is of most value to you to do more of it. Also, let your coach know what's not working or has less value so it can be eliminated.
Of course, at first you might not know what's of most value but it won't take long before you'll start to realize that some calls
are very powerful whereas other calls were so-so. Begin to look at what was different about the two calls.
11. Not Just Insights but Also Action - Remember this equation: Insight + Action = Breakthrough/Evolving/Growth. During
your coaching call don't drop out the critical component of action. Once you've had an insight into your life, how can you apply
it? As one of my first coaches used to say, "An insight without action is like a pinch in the ass; momentarily interesting but hardly life altering."
12. Capture the Call - Record the call for listening to later. Sure, you can take notes but note taking is slow and can
take your attention away from the conversation so make arrangements with your coach to record the conversations. The simplest
way to get high quality recording is to buy a small adapter for hooking a tape recorder to your phone line. These are readily
available at Radio Shack and other electronic stores. Remember, it's illegal to record a conversation without getting permission
from the other person, so ask first. Not only will you capture those important nuggets of information but you can also use the
recording to train yourself in making the next calls even more focused and powerful.
Copyright © - W. Bradford Swift. All rights reserved. Reprinted with Permission. -
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